Information for professionals
Lexrae Community Hub is community based day opportunity provision in Telford for adults and young people, not a building people are parked in.
Community based sessions Monday to Friday, 9am to 5pm. We support under-18s as well as adults, so a young person can start before they move into adult social care and keep the same faces afterwards.
Structured, purposeful days that maintain skills, routine and community connection, reducing the drift towards more intensive and more expensive packages.
A planned, reliable break, with a written record of the day the carer can read afterwards rather than a phone call they have to chase.
Cooking, budgeting, shopping, travel, timekeeping and working alongside other people. Goals are agreed with the person and tracked session by session.
Work experience placements are arranged on request. This is not a supported internship and it is not a standing programme. A placement depends on what an employer will host at the time, and it is not guaranteed. We would rather say that now than have you arrive expecting something else.
We produce a person centred progress report covering a chosen period. It contains:
Every statement is drawn from recorded sessions. Anything that cannot be evidenced is left out rather than softened, and there are no invented percentages or success rates anywhere in a report.
Reports are drafted with AI assistance. A member of staff gathers the recorded facts, an AI model turns them into readable prose, and a manager reviews, edits and approves the report before it goes anywhere. Once approved it cannot be altered. We say this plainly because you should know how a document in front of you was produced.
Attendance, activity and outcome information can also be supplied for a funded person on request.
A. B., 1 January to 31 March. Prepared by the Hub team.
Families and carers with an approved link get their own login. They can see what happened in a session, photographs where consent allows, progress towards goals, and they can message the team.
For you, that means fewer chased phone calls and a family who already know how things are going before a review. Access is controlled per person and approved by a manager, and every link can be withdrawn.
The council contracts the placement and we invoice the council directly. The person is not asked for money.
The person or their representative buys sessions with their direct payment. We provide an invoice and a receipt for every payment, so spend can be evidenced to the council.
Sessions bought privately at our published prices. No card fees and no booking fees.
Lexrae Support Ltd is not registered for VAT, so no VAT is charged. See the published prices.
DBS and training. Everyone is checked through the Disclosure and Barring Service, and nobody works unsupervised until they are trained.
Consent. Consent is recorded per person and per purpose, so agreeing to a photograph in a care record is not the same as agreeing to it appearing in a report. Consent can be withdrawn at any time and takes effect immediately.
Records. Access is enforced in the database, not in the browser, and every change is logged. Records are retained in line with our policy and then disposed of.
Policies. Our policies are available on request. Ask the named contact below and we will send them.
Complaints. Our complaints route is published, including how to escalate outside the service.
Please do not send a full referral through the website form. It is not the right place for detailed information about someone. Telephone or email us first and we will take it properly.
We will arrange a visit, agree what the person wants to work on, confirm what is funded, and set a start date. Transport can be arranged where it is included in the support plan or funding.
Evening sessions from 4.30pm to 9pm and a weekend club are planned. They are not running yet and cannot be commissioned.
We are at Edward James House, Hadley Park, Telford, TF1 6QJ, open Monday to Friday, 9am to 5pm.
Phone 01902 912899.
Email admin@lexraesupport.co.uk.
You can also send us a short message asking us to ring you back.
